Privacy policy

Privacy Policy

Elevari Studios

Elevari Studios (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect only the personal information that is reasonably necessary to operate our business and provide our services.

1.1 Information you provide directly

This may include:

Full name
Email address
Billing and shipping address
Order and transaction details
Communications you send to us (such as emails or support requests)

1.2 Payment information

Payments are processed securely through third-party payment providers (such as PayPal, PayFast, PayGate, and Payflex).

We do not store or have access to your full payment card or banking details.

1.3 Automatically collected information

When you use our website, we may automatically collect:

IP address
Browser and device information
Pages viewed and interactions with the site
Cookies and similar technologies

This information helps us improve website functionality and user experience.

2. How We Use Personal Information

We use personal information only where lawful and necessary, including to:

Process and fulfil orders
Communicate with you regarding purchases or enquiries
Provide customer support
Arrange shipping and delivery
Process returns and refunds
Improve our products, services, and website
Send marketing communications where you have opted in
Comply with legal and regulatory obligations

We do not sell personal information.

3. Marketing Communications

If you choose to opt in, we may send you marketing emails about products, updates, or launches.

You may opt out at any time by:

Clicking the “unsubscribe” link in our emails, or
Contacting us at info@elevari.co.za

Transactional communications (such as order confirmations) will still be sent where required.

4. Disclosure of Personal Information

We may share personal information with trusted third parties only where necessary to operate our business, including:

Shopify, which hosts our online store
Payment processing providers
Shipping and fulfilment partners
IT, analytics, and website service providers

All third parties are required to protect your personal information and process it only for authorised purposes.

We may also disclose personal information where required by law or legal process.

5. International Data Transfers

Our website is hosted by Shopify, and some service providers may process data outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with POPIA and applicable international data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyse website usage
Improve user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Data Security and Retention

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, or disclosure.

Personal information is retained only for as long as necessary to:

Provide our services
Comply with legal and accounting requirements
Resolve disputes or enforce agreements

8. Your Rights Under POPIA

As a data subject under South African law, you have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to legal obligations
Object to the processing of personal information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:
📧 info@elevari.co.za

9. Children’s Information

Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices.

Any updates will be posted on this page with the revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 info@elevari.co.za

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled.