Shipping policy
Shipping Policy
Elevari Studios
Elevari Studios ships thoughtfully designed products to customers in South Africa and selected international destinations. This Shipping Policy explains how and when orders are processed and delivered.
1. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are processed on business days only (excluding weekends and public holidays).
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During peak periods, launches, or promotions, processing times may be slightly longer.
You will receive an order confirmation email once your order has been placed.
2. Shipping Within South Africa
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We ship orders using reputable third-party courier services.
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Delivery times typically range from 2–5 business days, depending on your location.
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Shipping costs are calculated at checkout or displayed clearly before payment.
Delivery times are estimates and may be affected by factors outside our control, including courier delays.
3. International Shipping
We ship to selected international destinations.
Please note:
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International delivery times vary depending on destination and courier
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Estimated delivery times will be provided at checkout where possible
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International orders may take 7–21 business days to arrive
Elevari Studios ships international orders on a Delivered At Place (DAP) basis.
This means:
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Customs duties, taxes, and import fees are not included in your order total
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These charges are the responsibility of the customer
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Elevari Studios is not responsible for delays caused by customs clearance
4. Shipping Costs
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Shipping costs are calculated based on destination, package size, and courier rates
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Shipping fees are displayed at checkout before payment is completed
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Shipping fees are non-refundable, except where required by law or due to our error
5. Tracking & Delivery
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Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
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It is your responsibility to ensure that delivery details are accurate and complete at checkout.
Elevari Studios is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
6. Failed Deliveries & Returns to Sender
If a delivery is unsuccessful due to:
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Incorrect address details
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Failure to collect or accept delivery
The order may be returned to sender.
In such cases:
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Additional shipping fees may apply to resend the order
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Original shipping fees are non-refundable
7. Damaged or Missing Parcels
If your order arrives damaged or appears to be missing items, please notify us within 7 (seven) days of delivery by emailing:
Please include:
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Your order number
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A brief description of the issue
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Photographs where applicable
We will assess the issue and assist in line with our Returns & Refunds Policy.
8. Risk of Loss
Risk of loss or damage passes to you once the order has been handed over to the courier.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect operational or legal changes.
Any updates will be posted on this page with a revised “Last updated” date.
10. Contact
If you have any questions about shipping, please contact us at: